deep LMS integration
An important design criteria for FeedbackFruits tools is that instructors do not notice that they are working outside of their Learning Management System (LMS). Deep LMS integration is very important for the majority of instructors.
Therefore, all the tools are integrated into your LMS with more than only a LTI integration. It also uses an API integration to make sure that all functionalities like calendar syncing, importing of groups and sending back complex grading are possible.
The introduction of teaching innovation in teaching communities is such a delicate process that it needs to be done right from the start. Therefore, the FeedbackFruits integration specialist helps institutions with technical support, training process, embedding in the support ecosystem and kick-off sessions.
Furthermore, the integration specialist can consult on the innovation adoption to assure a seamless and easy faculty adoption process that can be achieved step by step.
Data security & ownership
All data transferred between the servers is encrypted with RSA 4Kbit. The communication between the server and the end-user is scripted via TLS and AES256. The stored data is not accessible to any third party. All back-ups of the data are encrypted with AES256.
All data is secured according to the strict General Data Protection Regulations (GDPR) as set by the European Union.The institution always remains the sole owner of the data as also explained in the SaaS-agreement. For this reason, the university can always order to have the data exported or deleted from the server.
In the trainer workshops, the supporting staff of partner institutions are trained in the set-up and use of the LMS tools. The Partner Success Manager or International Pilot Manager from FeedbackFruits provides this workshop, which can take place multiple times a year.
The aim of FeedbackFruits is, therefore, to make sure that these trainers are confident to set-up and have a profound knowledge of all the modules and learning activities, to help their teachers. Lastly, the supporting staff is also kept in the loop on the latest DoTank projects with the possibility to test these new functionalities and/or tools.
Online support 24/5
Users are able to contact our online support 24/5, via the management module on the website and via firstname.lastname@example.org. Response time will be no longer than 3 office hours.
The office hours are from Monday to Friday, with 24 hours support. Within business hours the team strives, and manages, to respond to all incoming messages within 15 minutes.
We are a market leader in our compliance with the internationally recognized accessibility standard, WCAG. We cover versions WCAG 1 to WCAG 2.1, on Level A as well as Level AA.
We are fully dedicated to keep our compliance level at 100% with further developments in the field as well as feedback we receive from the users.